Helpdesk

For great customer service

Features:

• Create different teams. You can create different teams to assign tickets to, and for each team, you can create a unique email alias, which customers can contact directly.
• Timesheet on tickets. Track the time spent on tickets and timesheeting on them. Use a timer to record the exact time, with the possibility of having several users recording their hours at the same time on the same task/ticket. Timesheets can be displayed on the customer's portal.
• Assigning tickets.
• Prioritize your tickets. You can choose different levels of priority for your tickets.
• Helpdesk Dashboard. Get a full overview of all your tickets with the Helpdesk dashboard and keep track of your performance and success rate.
• Ticket Closing. Allow customers to close their tickets from their portal. This reduces the chance of having a closed ticket that was not considered done by the customer, avoids misunderstandings, and adds time for Helpdesk Teams to pay attention to new or more complex tickets.